You select the subscription option of your preference (Once off, 3, 5, Full Leap or Just Because). Once you have selected what you want and are finished browsing the site, head to checkout. Continue on with payment, and you'll be asked to enter your email address to get a confirmation email sent, shortly after payment is made.
This confirmation email will have further details explaining whether you are getting this for yourself (a mama) and entering bubs due date/ and or leap date that they are upto, whether you are getting this as a gift and if you need a hard copy voucher mailed to you and what your postal address is, or if you are getting this "Just Because" and not related to leaps which will give you a comment box to leave a personalised message if you want to send this to someone, or to yourself.
We hope you'll love our boxes as much as we do, however we're
very fair and understanding. So if you choose to cancel your subscription we will
need to know 4 weeks prior to your next expected "leap" in order to
get a refund on the remaining boxes.
We also have the option to
"pause" if you'd like, this will also need to be done 4 weeks
prior to the next expected leap date. To do that just send us an email at
Refunds are only considered on the subscriptions, Once Off Boxes
are not eligible. If you have any questions or concerns please email to
We know everyone needs to know the details of what's inside the
box, but part of our subscription service is that each month the products
change. Because of that nature, it would be hard to keep track and advertise
what's in each box for each month especially when it can change so quickly.
Plus, we want it to be a SURPRISE!!
We can definitely say that as
first time mums ourselves, there is first hand experience on what could've
helped us when we experienced the leap stages and we believe the products we've
chosen will help most mamas out there. We are also proud to share that
we’ve chosen companies that are eco friendly and made in Australia, with products created for good
and less harmful things in it, and that sneak peeks of certain products will be
released from time to time on the website. We also pride ourselves on helping
as many mamas as possible which is why many of our products are from businesses
owned by women and mums! Plus, we are testing them ourselves and making sure that if it works for us, it will hopefully work for you!
Once you've completed your order and payment has been made, it would've asked you to enter your email address so we could send a confirmation email to you to finalise details. In this confirmation email, there will be 3 different sections in which you'll only need to fill one of those sections, depending on your reason of purchase. (Leaps specific, gift or just because)
Once we confirm these details, we will know when to deliver the boxes because of the information you've entered.
If its a just becausebox then we send it out within that month, and if you have a specified date, then we will try our best to send the box to you within the date (however there is a turn around time of 5 - 7 business days, but you can email us for a quicker delivery time and we can try to arrange something)
If purchasing to send out inline with bubs leap, then we will ask for bubs due date in the confirmation email and send out the box just before it happens (we also take into account shipping times as well)
And lastly, if you are purchasing this as a gift voucher, no box will be sent out and you'll automatically get an electronic voucher emailed to you and the option to get a hard copy if you need one.
Of course. The table on our leaps page is an estimate and we do note that all babies are different. So this may mean that your bub might experience their leap stage earlier or later. If this is the case, just let us know roughly when they went through their leap and we will change the details on our end to ensure the next box arrives closer to bubs leap.
We do have sneak peeks from time to time, but rest assured that
the products will continue being fab for our deserving mamas. We have a basic
guideline that it will be something tasty, something of beauty, something to
help mama relax and extra goodies to help create more smiles.
The Full Leap subscription may seem like a lot up front however
it will get you 10 boxes over the course of about 2 years! Plus, it is a
better value than all our other subscriptions and you get an extra special
surprise in your final box :)
Once you have selected your subscription and payment has been made, we will send you a confirmation email which will have further details to read and enter in order for us to calculate when we can ship the next box out to you, if the box is leap specific. We will also take into account shipping times as well.
If you've purchased a Just Because subscription then the boxes will be sent out at the start of each month.
Yes you can! We want to reward our "gift givers"
as well which is why we have the option for you to purchase either the 3 leap, 5 leap or Full Leap subscription, and use it to get either 3, 5 or 10 Once off/Just Because boxes and send them to different locations. This will be the cheapest option for you, and you will need to note this in the comments section in the confirmation email you receive after payment has been made.
**Extra charges may
apply with delivery but will be confirmed before delivery date is set.
Yes you can, as you could still get our “Just Because” boxes sent
out each month after bubs is finished with their leaps, as each month the
products will change. However if you are looking at keeping budget (as we're also about budget too) then it's
recommended to get the subscription close to the remaining leaps bubs has left.
We have you covered. Our Once Off box can also be created for a
‘Just Because’ or special occasion. Your mama doesn't need to have a child
going through leaps. We will skip all the leap information normally received,
and once you made payment, a confirmation email will be sent to you with final steps to fill in to receive this as a "Just Because" occasion.
We love a good suprise and we know you will too, which is why we can't tell you specifically what you will get but we can tell you that if you have the 5 Leap (or month) subscription then you will recieve a gift with a value of at least $25. If you have the 10 Leap (or month) subscription then you will recieve a gift with a value of at least $50.
Leaps, or also known as growth spurts or developmental milestones, are changes that happen within your baby's physical and mental state. These changes help assist them to grow, learn and perceive new things. You can find more details on leaps on our leap page.
We can understand this and it's okay. If you're getting this as
a gift (which would be the only reason we could see you not knowing the due date) then you'll actually receive a gift voucher to give to mama and she will need
to log online and fill in details.
This way we have as accurate
information as possible. Of course! If your box arrives too early or too late just let us
know the difference and we will update your profile so the next box will be
delivered as close as possible!
Of course. We have an option to get a “Just Because” subscription to be surprised every month
with different goodies arriving at your door just because, and we will remove all the leap information as well. You will need to fill out the right section on the confirmation email you receive once payment is made.
Absolutely! We have a “Just Because” option which leaves out all
the leap stuff if you don’t need it, and still give you that surprise and those
awesome goodies that change each month to help you relax, bring smiles and
No it won't. If you think mama needs the box straight away, then it will be a ‘Just Because’ box and we can send it out at the date you choose.
If you are purchasing a leap specific box as a gift, then you will receive an electronic gift voucher to give to mum or can request a hard copy to be mailed.
If you are purchasing this box to go out inline with bubs leap box, then you will just need to fill out the leap section on the confirmation email that is sent after payment is made. If you dont know these details, then you can either ask the mum, otherwise if you want to keep it a surprise, it may be recommended to give you the gift voucher or send a 'Just Because" box.
We do ship out boxes every month, but if you are asking if you get a box sent out to you every month related to your leap, then no you dont. Leaps dont happen every month and are spread out across the space of 2 years. You can find the table on our leaps page here, and it will show you the space between each leap which will roughly tell you when the boxes will come out to you if you have a 3, 5 or full leap subscription.
The way you can get a box out every month is if you purchase the "Just Because box/Subscription" which has a once off, 3, 5 or 10 month option to have goodies delivered to your door each month until the subscription is complete.
You definitely don’t need to have a bub under
2. We made My Loxxi to support mamas, so if you need some goodies then just
sign up for whatever subscription suits best and once payment is made you will receive a confirmation email where you can fill out details to let us know its just because.
You will get at least get 5 products in both the leap subscription or the Just Because subscription boxes. All boxes are tailored to give you something to eat, drink, use and pamper yourself with plus something for bub.
The Just Because option is perfect if you want to get a subscription for mama or even for yourself. Purchasing a "Just Because" option means that the boxes will come to you every month which is different to the leap subscriptions as they come out inline with bubs leaps.
You will get all the same products as the leap boxes and we will remove all the leap information as it won't be relevant to your subscription.
When purchasing our Just Because subscriptions, our 3, 5 and 10 month have the boxes sent out at the start of each month. With the Once Off Just Because box, if you are wanting to get that for someone to be delivered asap (same day or next day delivery) this is a case by case and we will confirm these details through emails. If you are interstate, then express shipping may be required which may incur an extra charge. If you are in Melbourne, there may be an extra cost to do same day/next day but will confirm again through emails.
Similar to the Full Leap Subscription, the 10 month subscription will get you a box every month for 10 months, which has more value than if you got the once off, 3 month or 5 month subscription. This is a great option for friends or family to pitch in and get for a deserving mama.
You can get our Once Off/Just Because subscription box, or the 3, 5 or Full Leap
subscription boxes as a gift. You will receive an electronic gift voucher emailed to you or a hard copy mailed if you prefer. If you choose a hard copy then you will need to advise us in our confirmation email and we will get your postal address. These details will be noted on our confirmation email that you will receive once payment is made.
The best option is to get a group of people together and treat mum to the Full Leap
Subscription. While it is expensive straight upfront, this lucky mama will receive 10 boxes inline with bubs leaps over the course of 2 years ( the gift that keeps on giving) plus she will get the extra freebie in her last box.
If you purchase a 3, 5 or 10 month Just Because subscription then you will have access to the My Loxxi VIP facebook page, along with receiving a free gift on on the 5th box (for the 5 month subscription) or the 10th box (for the 10 month subscription) and free metro shipping.
You will get a voucher automatically emailed to you as an electronic copy and we have an option for you to enter postal details if you want a hard copy mailed to you, which you can find in the confirmation email you receive once payment has been made.
You will get the gift voucher emailed to you as an electronic copy to give to her, otherwise if you want a hard copy mailed to you, you can fill out the specific details related to this in the confirmation email that you'll receive once payment has been made.
The gift voucher (depending on which subscription you purchase) will get you a special code for the lucky mama to enter on our website once she chooses the box you purchased for her, and after checkout she will get a confirmation email to fill out specific details to get the box sent our to her.
If she wants it "just because' then she will need to fill out that specific section or if she wants it inline with her bubs next leap date then she will need to fill out that specific section which will ask for bubs due date etc. This will all be found in the confirmation email she will receive once she completes the order with the voucher you've given her.
Yes, it will need to be redeemed within 6 months of
purchase.However we understand mum life is a busy life and some things
get forgotten. We will notify mama through email
about redeeming the voucher before it expires, because we don't want
her missing out!
Not a problem! We have the option to do express shipping
however there is an extra charge. All orders take a minimum of 48
hours to process and pack and then shipping times are calculated on top of
that. Due to the affects of COVID-19, shipping times are longer than usual,
we attempt to predict and calculate this for our subscriptions however if you
are sending as gift please get in contact with us via email with the subject: URGENT GIFT WANTED and we will try our very best to accommodate.
Melbourne Only - we can do a quicker delivery if required however we will correspond via email before any confirmation delivery date is set.
Please email us at email@example.com if you received a damaged
product (proof may be required eg. picture). If you are returning a Once Off/Just Because box for any other reason then unfortunately there is no return policy for that. For our subscriptions though, there can be but you will need to advise us 4 weeks before the next box is sent out so we can calculate the refund for the remaining boxes.
are still learning what the most common questions are and will continually add
them as they come, but if your question and answer wasn't on here then no
problems, email us on firstname.lastname@example.org and we will get back to you soon!